CALORISSE™ · CUSTOMER CARE
If something about your Calorisse™ order does not look or feel right, our customer-support team is here to help. Providing clear order information allows us to review the situation and determine the appropriate next step.
Typical response time: within 24 hoursEXISTING ORDERS
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
ORDER ISSUES
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Because Calorisse™ offers pet toys with different materials, textures, constructions and interactive features, product finishes, soft components, packaging and protective elements may vary depending on the item.
HOW WE CAN HELP
Tell Us What Happened
Clear information helps our team understand the issue and determine the most appropriate resolution.
Damaged
The item or an important component arrived physically damaged.
Defective
A product feature does not function as reasonably expected.
Incorrect
The item received is different from the item ordered.
Incomplete
A listed product component appears to be missing.
WHEN CONTACTING US
Help Us See What You See
Depending on the issue, photographs or videos can help us understand what happened and may reduce the time needed to review your request.
AFTER REVIEW
We’ll Determine the Appropriate Solution
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.
PRODUCT CHARACTER
Small Variations Can Be Natural
Minor differences in finish, texture, tone, surface detail, stitching, softness, shape, assembly details or tactile feel may occur between individual pieces.
Calorisse™ products may use soft textiles, molded materials, flexible structures, tactile surfaces, weighted elements or moving components depending on the individual design. Slight variations in movement, resistance, flexibility or tactile response are not necessarily considered defects.
BEFORE RETURNING AN ITEM
Contact Us Before Sending Anything Back
Please contact our customer-support team before shipping any merchandise back to us.
Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
RESPONSE TIME
We Aim to Respond Within 24 Hours
We aim to respond to customer inquiries within 24 hours.
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Business & Contact Information
Official company and customer-support information for the Calorisse™ online store.